New Vodacom Contract Not Active for Over a Week.
<p>I got a new vodacom contract at Vodacom Bedford Centre as my current phone broke and I needed a new phone urgently. My number had to be ported from Cell C to Vodacom as I am currently on Cell C prepaid.</p> <p>The contract was signed on the 6th of July which is exactly a week ago from today and the sim card is still not active. I am receicing no feedback from the staff at the shop as to the progress that is being made and I have to continually take time away from the office to follow up at the shop as to what the progress is.</p> <p> </p> <p>I wanted to move from Cell C to Vodacom as I thought that I would receive better service but it does not seem to be the case.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This issue has still not been resolved and it has now been almost two weeks. I have received promises from the Vodashop my contract will go active on the 15th of July. It is now the 19th and it is still not active.
This issue has still not been resolved and it has now been almost two weeks. I have received promises from the Vodashop my contract will go active on the 15th of July. It is now the 19th and it is still not active.