HM
Hendrik M
1 reviews | Active since Jun 2024
01 Jun 2024, 10:22
New Vodacom App useless
Since Vodacom switched to the new mobile app every thigh is going wrong. Just tried to buy data. Have R95.70 available. Data cost = R49.00. App pops up a message that Oops Transaction failed due to insufficient funds. Try to call then. Can't speak to a human, no Tobi will help. Tobi has no option I could use to log a complaint. No email option on website.
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Replies (2)
Vodacom's replyOfficial
03 Jun 2024, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2024, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jun 2024, 07:50 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically on 3 occasions as the line remained in a busy state.
Please call 082135 for any further assistance. Regards Vodacom Consumer Website Team
Please call 082135 for any further assistance. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2024, 07:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically on 3 occasions as the line remained in a busy state.
Please call 082135 for any further assistance. Regards Vodacom Consumer Website Team
Please call 082135 for any further assistance. Regards Vodacom Consumer Website Team
Best regards,