New Vodacom App is broken

Item: Vodacom
Rating: 1
Author: Caspar S

Cannot load airtime/data on new Vodacom SIM card. In order to load anything, you need to link the number on the new Vodacom Pay app. But the app requires an OTP. But the OTP never reaches the SIM. Therefore the SIM is useless and will probably expire soon.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Nov 2024, 11:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Nov 2024, 11:15

Official

Caspar S's updateReviewer Update

27 Nov 2024, 13:36

Thank you. A agent promptly called me and politely explained the problem that my account was linked to a previously expired SIM which he corrected.

Caspar S's update27 Nov 2024, 13:36

Reviewer Update

Thank you. A agent promptly called me and politely explained the problem that my account was linked to a previously expired SIM which he corrected.