TS
Tracey S

1 reviews | Active since Sept 2010

18 Mar 2024, 16:27

New Vodacom App

You might be aware that Vodacom has a new app. It is not user friendly and designed to punt products and services. A good way to get around POPIA!

The reason for my complaint is my biggest problem is that the new app demands my personal phone’s passcode, which has nothing to do with Vodacom. My phone was not purchased through Vodacom and my passcode is there to protect my device and should not be shared with anyone. There if just far too much ***** going on everywhere and in my opinion this should not be allowed to happen. Reading through the app’s reviews there are so many complaints and people are saying that the app opens up all your files etc in tour phone and you can only access things on your phone through the app! I am very sure this is ********* business practice! BAD ON YOU VODACOM!!!!

0
Replies (3)
Vodacom
Vodacom's reply19 Mar 2024, 07:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Mar 2024, 09:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,

TS
Tracey S's update21 Jul 2024, 19:36
Reviewer Update
I HAVE DOWNLOADED THE NEW VODAPAY APP (because I was forced to) AND ITS STILL WANTS MY PHONE PERSONAL PASSCODE!!!!!!!!!! WHAT ARE YOU PEOPLE DOING????????