New user fiber connection service Horrible

We have been waiting for a week now since we signed up for fiber. When calling the helpdesk is stories after stories. No one is interested in solving your problem not even the manager. As a new user this left a bad taste in my mouth, if it started like this I don't know what will happen further. Not welcoming at all. I regret signing up with Vodacom and leaving my old internet provider. I will definitely cancel once Vodacom decides to give me finally the fiber and go back to the provider I know. Horrible!!