NEW UPGRADES WITH UNTRUTHFUL SALES PITCH

<p>We as a business upgraded our handset with Vodacom 3G Datastore in Bayside Mall on 31.10.2016 with the sales agent " Tevan Afrikaner" who is now no longer with the company as I asked that he be contacted to confront him about a sales pitch of the LG XCAM handsets coming with a 12 Month Free Screen Replacement.</p> <p> </p> <p>Now after one of the screens actualy cracking booked it in as per this sales agents words to me in the store of Free screen Replacements within 12 montsh and relayed to my Director same day of upgrade. the managers at the store Chrizelle booked it in on the 17.01.2017 and advised me that she has not seen the screen replacement on the slip but I can fill in the claim and she will revert back to me and I must state on there it is for the screen replacement 12month warranty. After a long wait Hugo also a manager assisted me and advised that I should not be worried 01.02.2017 as if there was a charge or any problem they will advise me but as from what he can see there is no charge.</p> <p> </p> <p>I relayed all teh information to my Directors and now Vodacom is making their clients out to be ***** and the fact that their employee is not there it would be my word against theirs.</p> <p> </p> <p>This is very unprofessional treatment for a LARGE entity like VODACOM as we upgraded 2 LG XCAM's of which one already had to be exchanged due to faults and now one that has no screen replacement as per VODACOM nothing they can do.</p> <p> </p> <p>VERY VERY DISSAPPOINTED IN TREATMENT FROM VODACOM when we are a company dealing with all our business contracts through them.....</p> <p> </p> <p>No compramise to VODACOM just making clienst feel like *****.....</p>