New uipgrade contract breach
Vodacom did an upgrade for me a month ago and never gave me what was promised for the new contract. They have past the buck now for the last 6 weeks. They have done absolutely nothing to change or even cancel the promised new contract. I have 5 numbers with Vodacom now for nearly 20 odd years. Very very very disappointed with Vodacom bad service. Paul. Will be changing to a new provider in the near future.
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Vodacom's replyOfficial
19 Aug 2021, 13:18Dear Customer Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2021, 13:18
Official
Dear Customer Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Sept 2021, 13:26Dear Paul Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback from the Rewards team, they have arranged for collection of the package. This will be collected by RAM.
Once the collection has been done, the upgrade will be reversed Regards Consumer Website Team
Once the collection has been done, the upgrade will be reversed Regards Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2021, 13:26
Official
Dear Paul Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback from the Rewards team, they have arranged for collection of the package. This will be collected by RAM.
Once the collection has been done, the upgrade will be reversed Regards Consumer Website Team
Once the collection has been done, the upgrade will be reversed Regards Consumer Website Team
Best regards,