NEW SYSTEM - NO UPGRADE FOR ME

I have been without a phone for a week now, because VODACOM decided to do a upgrade on their system.<br> I am unable to obtain a new phone, because head office does not send the store the documents, I have been in and out of the stores since sunday. Really over it. Everyone giving a different story. I was advised by your social media team to mail. I did that....but NO ONE CALLS. I do not have a phone. My transfer of ownership can only be done, because you, dear Vodacom decided to change systems. And thanks for being so helpful - that's a joke. I have never experienced such sh*t service. But what do you care.....