New System Is a Disaster

Dear Vodacom, I can only praise your customer support staff, because the problems they've had to help me solve in the last few weeks have been quite ridiculous. I am only mentioning the most astounding one here! Based on a few discussions I've had with various people at Vodacom, some new system has been implemented and a bunch of Vodacom numbers have been migrated to this new system. My number happens to be one of those "guinea ***s". Since my number was migrated I have changed from a Smart S plan to a Top-up plan and now need to be able to purchase data bundles and possibly airtime. Poor me! USSD does not work on the new system. Large parts of the "My Vodacom" website portal do not work on the new system, including account balance, airtime/bundle purchases etc. Oh yes! And, the Vodacom smartphone app also doesn't work on the new system! My only way to purchase a data bundle seems to be to ensure that I have enough airtime, to call the call centre and waste one of your agent's valuable time getting them to purchase a bundle for me, from my airtime! Not to mention that I'll have to buy my airtime at a prepaid vendor. Not a tragedy, I know, but not what I'm used to or expect from a mobile network of your stature, and because you have all these other options available, but none of them work!? Granted, mistakes can happen to anyone, especially when upgrading a system as complex as yours, but what bothers me is that one of the people I spoke to said that this has been going on for MONTHS! Please could some contact me and let me know what is being done to resolve the problems with all of these services and the estimated time frame for when you think they'll be operational again. Thanks...