NEW SONY ERRICSON

Hi Peter<br> I regret to advise that the problem is still not resolved. Zanele called me about my complaint and sent me an email requesting the IMEI number and the job number after booking the phone in. My daughter went to Vodacom who advised that we should rather speak to the customer relations manager. We got a phone call from Zanele who suggested the same and confirmed that she will then close the case at hellopeter. I called Tremaine (the customer relations manager) who was not in office and spoke to Chantelle. Chantelle called me again and said that she will send Vodacom (Tyger Valley branch in Cape Gate) an email and that we should take the phone to them (which we did). I called Vodacom on 16 November 2015. The phone is back but not replaced with a new one (despite the 7 day period) It seems as if I am running in circles getting nowhere with Vodacom. Please assist me if you can.<br> <br>