1 reviews | Active since Jul 2016
New Smart phone , not so smart service
<p>I upgraded my current contract on 9 June 2016. My new smart phone was delivered on 14 June 2016. When I upgraded I was told that the new phone would require a new sim card as it takes a nano sim which is smaller than a micro sim. The phone was delivered without the nano sim and when I alerted Vodacom to this they assured me that the sim would be delivered by 17 June 2016. No sim was delivered on this date. I have made numerous calls to the call centre, been given a different story each time. Its now 4 July 2016 , still no sim and only a smart phone that I cannot use.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I would just to state that "South Africas' Leading Network'' has still not contacted me. Not sure if Vodacom understands context when using the phrase ''due course''. Still have a smart phone with no sim card. Next steps, Communication Ombusdman , the Media and National Consumer Commission.
I would just to state that "South Africas' Leading Network'' has still not contacted me. Not sure if Vodacom understands context when using the phrase ''due course''. Still have a smart phone with no sim card. Next steps, Communication Ombusdman , the Media and National Consumer Commission.