NvdW
Nelia van der Westhuizen
1 reviews | Active since Jan 2012
07 Jun 2023, 14:07
New sly way of trying to get new customers or money they get for free if you die
PLEASE when you are going to die, pick a date when your contract with Vodacom expired. If you don't pay an extra R10 cover for your contract to be cancelled (which I don't even know about even though we have been GOOD customers of Vodacom!!! They ask whether you want insurance but we always assumed it was for when your phone is ****** or something like that), the estate have to pay for the remainder of the contract, no penalties or anything, the whole amount for the remainder of the contract even though nobody uses it :(. Thank heavens we are cancelling ALL our vodacom contracts, the last ones end this month, and I feel this is their way of trying to get new customers. But be carefull!!!!! I am warning ALL my friends and family.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2023, 07:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jun 2023, 07:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NvdW
Nelia van der Westhuizen's updateReviewer Update
09 Jun 2023, 07:21I must say you must have achieved something special because they told me exactly what I typed meaning we must now pay for my mom's account for the complete period left, thing is I don't know when both of them are supposed to end. I'm also still waiting for those bills because according to me only her cell contract has been renewed end 2022, but the data one is supposed to have ended already. BUT I have been in contact with you (phone calls and emails) since 24 April and I'm still waiting for that account and the amounts!! Should I forward all those emails I've sent to you so you can actually see the original sent dates? Maybe then you will send me a final account?????? AND I would accept a fine, but having to pay for the whole contract? Again I'm so happy that we decided to stop all our contracts with you because I would not want my kids to sit with this unfair treatment of having to pay our remaining contract time cost and have NO USE for it!! You are very very unfair!!!!! And why do I have to complain first before you would react - with some truths but still no answer?
NvdW
Nelia van der Westhuizen's update09 Jun 2023, 07:21
Reviewer Update
I must say you must have achieved something special because they told me exactly what I typed meaning we must now pay for my mom's account for the complete period left, thing is I don't know when both of them are supposed to end. I'm also still waiting for those bills because according to me only her cell contract has been renewed end 2022, but the data one is supposed to have ended already. BUT I have been in contact with you (phone calls and emails) since 24 April and I'm still waiting for that account and the amounts!! Should I forward all those emails I've sent to you so you can actually see the original sent dates? Maybe then you will send me a final account?????? AND I would accept a fine, but having to pay for the whole contract? Again I'm so happy that we decided to stop all our contracts with you because I would not want my kids to sit with this unfair treatment of having to pay our remaining contract time cost and have NO USE for it!! You are very very unfair!!!!! And why do I have to complain first before you would react - with some truths but still no answer?