CK
Charles K
1 reviews | Active since Mar 2009
05 Sept 2024, 11:34
NEW SIME ACTIVATED BUT CANNOT MAKE OR RECEIVE CALLS - FRUSTRATION
PLEASE HELP!!! I order a new handset and number for my Sister, the phone was with me when Vodamcom activate and allocate a number to the new sim card (0.8.2.654.0644) since activation she cannot make or receive calls, I called Vodacom Customer Care 5 time over 5 days and not one agent could assist me. I paid already my 1st invoice. Please get your house in order and sort this out. Unfortunately she is not me in Cape Town but in Port Elizabeth, PLEASE SORT IT OUT!
cHECK MY ACCOUNT: I***-8
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Sept 2024, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2024, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Charles K's updateReviewer Update
05 Sept 2024, 17:22Dear Zanele,
You need to be promoted to Management (indeed all of us will miss you), you were so competent and assisting, why could not one of the past agents be so helpful AND RESOLVING THE PROBLEM? Who is training these CCS?
Zanele, you were the best, unfortunately VODACOM you failed.
You need to be promoted to Management (indeed all of us will miss you), you were so competent and assisting, why could not one of the past agents be so helpful AND RESOLVING THE PROBLEM? Who is training these CCS?
Zanele, you were the best, unfortunately VODACOM you failed.
CK
Charles K's update05 Sept 2024, 17:22
Reviewer Update
Dear Zanele,
You need to be promoted to Management (indeed all of us will miss you), you were so competent and assisting, why could not one of the past agents be so helpful AND RESOLVING THE PROBLEM? Who is training these CCS?
Zanele, you were the best, unfortunately VODACOM you failed.
You need to be promoted to Management (indeed all of us will miss you), you were so competent and assisting, why could not one of the past agents be so helpful AND RESOLVING THE PROBLEM? Who is training these CCS?
Zanele, you were the best, unfortunately VODACOM you failed.
CK
Charles K's updateReviewer Update
06 Sept 2024, 10:48I am satisfied.
CK
Charles K's update06 Sept 2024, 10:48
Reviewer Update
I am satisfied.