New SIM only application

I app**** for a new SIM only contract from Vodacom on 6th February 2020 and thus far Vodcacom has not been able to port my number. My reference number is WOBVAW. My application has been handled by Amanda Govender, a consultant at Vodacom. Despite numerous calls and emails / reminders being sent to Amanda to contact, she has not contacted me. I asked for this issue to be escalated. On Friday 14th Feb, I spoke to her manager Gerome who mentioned he will discuss this with Amanda and get back to me. Neither Gerome nor Amanda has given me feedback. Gerome also strangely mentioned that he cannot give me his contact details and by law cannot give me his surname. According to Vodacom call centre my application has been approved but is with Amanda. My number needs to be ported from FNB who indicated that there is not hold on my numbers as it is pre-paid. This level of service is unacceptable from Vodacom.