New Shark team called VODACOM

I visited the Vodacom Northgate branch on the 30th January after I have received a sms informing me that my contract term will soon come to an end and that I may visit the nearest Vodacom Store to upgrade. Aneel Morgan was the sales person who attended to me. He was in a great hurry for me to sign the new contract. He also pointed out that I would have to pay R80-01 x 2 because my contract expires only on the 13/3/2019. When I said I am not prepared to pay the amount, I was asked what I do for a living and "that it is not a lot of money" I immediately took the contract tore it up and left the store. When I contacted Vodacom chat online the lady that I spoke to phoned me back and she said that I can upgrade and wanted to assist me immediately. No mention was of the R80-01 x 2 that I am to make over and above the new contract fees. I asked must I then go the Vodacom to have all my info transferred to my new phone when she rep**** yes. I declined her offer and said that I may as well do everthing in store. This morning I went back to the Northgate and asked to be assisted by the Manageress of the store she explained that I must indeed pay the R80-01 because my contract expires on the 13/3/2019 and I still have to pay the HANDSET fee. Why did her staff member explain that it is for the handset and not because the contract has to terminate? It would appear that Vodacom is desperate for business, they are even prepared to bully senior citizens into new/upgrade contracts:(