New S7 edge damaged by repair center

<p>Vodacom 4u westgate. My brand new S7 edge was brought back in perfect condition to the store 6 days after i bought it as there was a software problem with the phone. So it was sent to the repair center eastgate. The phone came back and the guys here opened the delivery packaging to reveal a damaged box and the screen of the phone scratched. Now the eastgate manager Herman wants the hold the westgate sales consultant responsible for the phone in order to give me a new phone as I will notry accept a damaged phone. Eastgate in my eyes should be held liable for the new phone and not the sales consultants in westgate.</p>