New S6Edge cover not delivered

After my previous insident where I was told the charger is not included as advertised, and then told it is I ordered my new S6 Edge for delivery.<br> Item was delivered without the Black cover as advertised. We phoned the department we did the upgrade with and was told to talk to customer service. The cover should have been in a seperate parcel.<br> We have been trying to talk to customer service since Wednesday this week but after holding for over 30 minutes at a time we log a call back. so far no call backs or getting thru.<br> I had to go and purchase one to protect the phone and was charged a hefty R150.<br> my order number is U799330.<br>