New phones should be taken in for a repair instead of exchanging them.

On the 1st of Novemeber I upgraded a contract online with vodacom I received my phones on the 5th happened that I loss my mom. There was no way that I was going to open the phones during that period.On the 16th when I opened the phones it happened that they not working I've been calling them to report the matter they've been saying they will send people to come n collect so they can exchange them all of a sudden they can't collect them I should take them in for a repair which I never used the phones at all. Asked to speak to the manager in charge Tebogo dropped my call. I've never received such a bad service I'm my life.