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Danie D
1 reviews | Active since Sept 2012
23 Jan 2023, 13:31
New phone stopped working within a week
Got a new Samsung phone on contract last week Tuesday, it stopped charging yesterday. Took it to back to the Vodacom 4U shop today and they want to send it to the workshop and this would mean I would be without a phone for 3 weeks.
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Replies (3)
Vodacom's replyOfficial
23 Jan 2023, 13:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jan 2023, 13:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Danie D's updateReviewer Update
24 Jan 2023, 08:28Thank you for getting back to me, I've got no problem with it being assessed by a technician. My problem is with the time it will take for this to happen. The store gave me a turn around time of more than 3 weeks. This for a phone that they also tested and found to be faulty, still in the out-of-the-box period of 7 days. Vodacom still expects me to pay my account whether I have the handset or not, don't you? So I'll be paying for a service and handset I can't use.
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Danie D's update24 Jan 2023, 08:28
Reviewer Update
Thank you for getting back to me, I've got no problem with it being assessed by a technician. My problem is with the time it will take for this to happen. The store gave me a turn around time of more than 3 weeks. This for a phone that they also tested and found to be faulty, still in the out-of-the-box period of 7 days. Vodacom still expects me to pay my account whether I have the handset or not, don't you? So I'll be paying for a service and handset I can't use.
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Danie D's updateReviewer Update
06 Feb 2023, 07:542 Weeks after I handed in the phone, only message I received was that it was received by the Vodacom Advanced Repair Centre on the 26th of January. How do I cancel the upgrade as I would like to move my business to a different service provider once my contract comes to an end.
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Danie D's update06 Feb 2023, 07:54
Reviewer Update
2 Weeks after I handed in the phone, only message I received was that it was received by the Vodacom Advanced Repair Centre on the 26th of January. How do I cancel the upgrade as I would like to move my business to a different service provider once my contract comes to an end.