New phone not yet connected

<p>Yesterday 19 September, my wife went for a upgrade on her contract. She received a new Galaxy s7 and they said the new Sim will connect soon. This morning the phone still did not connect. She phoned customer care and spoke to Pauline. Pauline then told her the Sim swop was never done. With a bad attitude she said my wife must go to were she bought the phone so they can sort it out. When my wife asked her what the use of customer care is then she said we are welcome to lay a complaint. This is really bad customer service from Vodacom. If it was done correctly yesterday we would have needed to lay this complaint. </p>