NEW PHONE IN FOR REPAIR

I bought a brand new Itel Vodacom locked phone from Game. The phone wasnt even 2 months old when it would not turn on anymore. I took the phone back to Game (Tygervalley) and they referred me to Vodacom to have the phone repaired. I have now received an additional sms from Vodacom, stating that the phone is now at the advanced repair centre. I contacted the repair centre, who advised me that at head office level they were going to replace the handset and give me a new one, however due to the fact that they dont have stock, it must got to advanced repair for fixing. So, firstly i will be sitting with a phone tat was practically new that has already escalated to an advance status of repair. What if this comes back, repaired and as a new handset, it still gives problems ? do i as a customer just sit back and accept this type of service? i do not think that its fair that a phone that is practically brand new get passed from one repair centre to another. If the first team cant repair it, something seriously must be wrong. Vodacom, i think you need to read this and respond. Its not fair at all. Is there someone within Vodacom that can escalate this please. My repair or job number is ***6. I need my phone for business please.....