DG
Doreen G

1 reviews | Active since Mar 2020

08 Mar 2020, 12:02

New offer of R1700 for data isn't what it seems

Vodacom only doesn't do business online, only by mobile calls. I was called and offered 100 gig a month for R1700. I asked if that amount was in addition to what I was paying and told it wasn't. I understood the amount paid would be instead of what I was already paying and agreed. Got notified next day of my new updated account and it was in addition to what I am paying not instead of. I have by law a cooling off period so I immediately called to cancel and they said they would but when I checked back the account had been cancelled but only from next month so the end of this month I will have an extra R1 700 to pay which I can;t afford. I called and protested again and the consultant said she would escalate and call back. She hasn't yet.

0
Replies (2)
DG
Doreen G's update08 Mar 2020, 14:09
Reviewer Update
It's not Umhlanga Ridge - it's the marketing call centre.

Vodacom
Vodacom's reply10 Mar 2020, 09:26
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team