1 reviews | Active since Mar 2017
New Month - New Trick ?
<p>For the last two months I have queried charges to my Vodacom account - which until today has not been explained to me - even though I was informed that certain subscriptions ( which I did not agree to) have been cancelled. None of these ******* charges have been rectified (to my knowledge) on my account.</p> <p>I receive these statements (normally dated the third of every month) around the 9th or 10th of every month via e-mail - this month, no such statement has been received yet (by the 14th).</p> <p>Must I conclude that this is Vodacom's latest trick - do not provide a statement (which may be queried) and then just deduct whatever we want from the customer's bank account at the end of the month.</p> <p>Scandelous !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
