JB
Jan B

1 reviews | Active since Mar 2017

14 Aug 2017, 08:21

New Month - New Trick ?

<p>For the last two months I have queried charges to my Vodacom account - which until today has not been explained to me - even though I was informed that certain subscriptions ( which I did not agree to) have been cancelled. None of these ******* charges have been rectified (to my knowledge) on my account.</p> <p>I receive these statements (normally dated the third of every month) around the 9th or 10th of every month via e-mail - this month, no such statement has been received yet (by the 14th).</p> <p>Must I conclude that this is Vodacom's latest trick - do not provide a statement (which may be queried) and then just deduct whatever we want from the customer's bank account at the end of the month.</p> <p>Scandelous !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2017, 09:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team