New low!!! ****** data and bundles at the same time?!

So for this week I’ve been purchasing airtime topping up my airtime advance using and re-using it, the bundles I bought weren’t working so your network has been *****ing my data as well as not activating my bundles and I was told by your call center it won’t be replaced even though they could see it wasn’t my fault it was a system error from your side. That needed to be set and I had to follow a process which vodacom mentions no where on the website? So why am I not being reimbursed for my 1 gig video data 500mg video play data and my normal data 250 mg a day, which was ****** over the past few day’s? Because it used up my normal data instead of the bundles and then because it didn’t use your bundles it expired? I was still unable to access it after my data was used up?!