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Paul M

1 reviews | Active since Jul 2016

14 Jul 2025, 16:51

New Low For Vodacom!

Cancelled my contract *** with Vodacom on the 24th February 2024 Paid the cancelation fees for this to change it to a pay-as-you-go account to port across to MTN Had such issues with the cancelation even though I paid everything in full & started to get calls from attorneys saying I owe money to Vodacom on an account that I paid to canceled in Feb for a bill in March a month after I paid everything!! So I go to my bank today and with asking them some questions their staff checked my account and saw a black mark registered with the credit bureau for an account that I paid to cancel for an unpaid bill with vodacom.

I moved away from Vodacom because they had become quite useless & expensive but this is a new low Vodacom. They put a black mark against my name for an account that was paid, closed and settled, for an invoice that should never have been issued in the first place.

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2025, 08:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team