New line created for me without my knowledge at vodacom

I already wrote 3 reviews regarding the pathetic service at vodacom. It's now been 3 months and vodacom did not make any attempt to fetch the phone that was sent to me without me consenting or having any knowledge of it. I did not authorize a debit order to go off from my account yet its the 3rd month and they of no assistance!!!!! I am going to sue vodacom for this! They have no right to go into my bank account and activate a debit order without my authority. Its 3 months and still no attempt to pick up this damn phone!!!!!