new line

i logged online to apply for a new line...entered all the details and when finished it told me,'try again later'. i then issued 'a call me by agent' link and detailed what i wanted and this morning vodacom phoned and yes i was approved for a new line, got the pin and smses, so all was ok...was happy!!<br> <br> then she said i have questions i need to answer...twice i did so then she tells me vodacom can not give me a contract as i did no answer a question properly...as to what question she does not know. why then approve me then tell me i can not get a contract...this is messy and quite heartbreaking...they get you all excited then they crush you...why???