RVN
Rose-anne Van Niekerk
1 reviews | Active since Jul 2011
03 Nov 2021, 11:58
New level of useless reached!
I requested a migration, was told it takes effect on 1 November 2021, no migration has been processed on my account, not only did you refuse to assist me with my upgrade, but you also failed to process my migration. You have managed to reach a new level of useless as a service provider!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Nov 2021, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rose-anne Van Niekerk's updateReviewer Update
05 Nov 2021, 11:02Seems like not even a Hello Peter complaint sparked any sense of urgency in assisting me. To date I have not had any communication from the Vodacom team. Your unwillingness to assist and fix your mistake. I am struggling to understand whether you are incapable or just ***********? I migrated to save money, now because the migration was mot processed I am forced toe again pay R1800 for a package I no longer need. Had you assisted with an upgrade this would not be an issue, but even when I tried to upgrade you only offered me 1 package, a package I did not need and specified upfront that I do mot want a package this high. But you refused and said that was the only package available, so I opted to migrate, and that was not even done. Tell me Vodacom, at what point are you going to assist me, because at this stage it seems I would be better off just cancelling this contract.
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Rose-anne Van Niekerk's update05 Nov 2021, 11:02
Reviewer Update
Seems like not even a Hello Peter complaint sparked any sense of urgency in assisting me. To date I have not had any communication from the Vodacom team. Your unwillingness to assist and fix your mistake. I am struggling to understand whether you are incapable or just ***********? I migrated to save money, now because the migration was mot processed I am forced toe again pay R1800 for a package I no longer need. Had you assisted with an upgrade this would not be an issue, but even when I tried to upgrade you only offered me 1 package, a package I did not need and specified upfront that I do mot want a package this high. But you refused and said that was the only package available, so I opted to migrate, and that was not even done. Tell me Vodacom, at what point are you going to assist me, because at this stage it seems I would be better off just cancelling this contract.