New Iphone issues

My daughters old phone has finally given up so we went into the Kolonnade Vodacom 4u to upgrade her phone, we upgraded to a iPhone 13 which when we added her sim card did not read the card. We went back into the store the next morning and were told we now had to wait 7 days to have the phone repaired, I went into the store today to check on progress as its been 6 days and was basically told to wait another 7 days?? I was told the phone had been sent to Potchefstroom for repair?? I then phoned the Potch branch to be told that they don't work on iphones and will have to send it to JHB to be repaired? If the phone can not be repaired after 7 days should it not be protocol that a new phone be issued? ( considering this phone is brand new and has never been used) Staff at the branch are unfriendly and after spending in excess of R20 000 for a new phone expect some level of service. My daughter is now doing promoting and driving around without a phone which is risky, while Vodacom tries to decide where to have a iPhone repaired!!