New Galaxy S5 In for repairs since 11 Dec 2014

My new S5 Samsung (only two months old) gave problems. Bought it Oct 2014. Handed it in at Heidelberg Mall Vodacom Shop on 11 Dec 2014. Only once received an sms on 16 Dec 2014 saying it reached the repair centre in Sandton. Heard nothing further from Vodacom. Went to same Vodacom shop at Heidelberg Mall on 16 Jan 2015 to find out where is my phone. Then looked on system and it was only allocated to engineer on 16 January 2015. Then I phoned a week later. Spoke to Cynthia at 10h25 23 Jan 2015 at repair Centre. After quarrelling she said 'O, they sent a new S5 out today\! 23/1/2015. On 29 January 2015 Heinrich at Heidelberg Mall Vodacom phoned me and said the courier were ****** and my phone was one of them that is ****** and I must wait now that the courier service pays for my phone. <br> This is absolutely unacceptable. In the first place I am paying now for a new phone for two months that I don't even have. I will have to pay to transfer all my data once again if I receive new phone. Vodacom Repairs did nothing with my phone since 16 Dec 2014 when they received it until 16 January 2015 and only then started looking at it. No smss rec as promised. I don't want to wait any longer!!!"