New fibre connection

Item: Vodacom
Rating: 1
Author: wayne W

Vodacom fibre are giving me the longest wait of my life. Been a month and still the fibre is not connected. They are unable to tell me what the problem and never call me with an update. Simply I'm told they cannot connect to the router from their side and will call me back but nothing up to now. Pathetic

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Replies (1)

Vodacom's replyOfficial

31 Oct 2023, 08:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 Oct 2023, 08:02

Official