RP
Rishalin P

1 reviews | Active since Mar 2009

28 Nov 2020, 10:35

New Fiber installation - no service since day1.. Cant even activate the service correctly

Dear Vodacom,

You are really irritating me.. you have installed the Vodacom Fiber into my premises. Its been 2 weeks and I am back and forth with you over social media, calls and email to get my service activated. Everytime I get different stories. I am sick of this BS! How the hell can you not get my service active? Is it so difficult??

I need someone to contact me to resolve this ASAP.. Or else I am cancelling, and you WILL NOT TRY to charge me for cancellation since I never had internet and I am not paying you ****!

I am posting this on social media and will continue to post it on all your posts until resolved. I will also be looking at reporting this matter to ICASA board and who ever else I can.

SR***

0
Replies (1)
Vodacom
Vodacom's reply28 Nov 2020, 16:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team