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yaseenpatel Y

1 reviews | Active since Jun 2016

08 May 2018, 17:43

New deals not uploaded in store and no stock

So I app**** for a new contract when am still awaiting stock of the Ps4. Vodacom has not had stock since March and his now may. I also have an upgrade that is due and was planning on taking put a deal advertised in the vodacom may pamphlet on page 11 deal 8. Th3 Samsung a8 and free gear vr and an option to add on a Samsung grand prime pro fro R50. After calling numerous stores and was advised there is no stock I then called vodacom in Kempton park and spoke to a very nice gentleman called hannie. He advised that the deal wasn't available on the system yet. How does vodacom advertise something but does not load it on the system. Please can this be sorted out urgently as I want to upgrade to that deal

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Replies (3)
Vodacom
Vodacom's reply08 May 2018, 19:19
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 08:51
Official

Good day

We regret taking note of your experience.

I am investigating and will make contact to assist further.

We apologise for any inconvenience caused.

Regards

Moddy

Vodacom
Vodacom's reply16 May 2018, 15:59
Official

Good day

We regret taking note of your experience and thank you for taking my call. The stores are doing all that’s in our power to get the stock to you. Thank you for your patience.

We once again apologise for any inconvenience caused.

Regards

Moddy