1 reviews | Active since Jan 2013
New Deals - No Stock
I am absolutely appalled at the service that Vodacom offers. They launched their new deals on Tuesday 11th August. Today (2 days later) I went to the Vodacom store in the Nicolway Centre, Bryanston to upgrade my contract.<br> I was specifically looking for the new combo deal of a Sony Experia Z3 Compact and SmartBand. However I was first told that they only have stock of the phone and but do not stock the Smartband. When I asked how long it would take to get the Smartband, I was informed that there was no stock in the Vodacom warehouse and there is no ETA for delivery.<br> <br> I fail to see how Vodacom can get away with this, surely if you advertise a special, you should have stock BEFORE you advertise. I'm sure this is the requirement as per the CPA as well.<br> According to the CPA, if Vodacom can't fulfil my order (due to their, or their supplier's, negligence), then they are meant to provide me with a substitute and no additional cost. When I mentioned the CPA, the sales person gave me a blank look, like she'd never heard of it before.<br> <br>
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
