RG
Ross G

1 reviews | Active since Jan 2013

13 Aug 2015, 13:06

New Deals - No Stock

I am absolutely appalled at the service that Vodacom offers. They launched their new deals on Tuesday 11th August. Today (2 days later) I went to the Vodacom store in the Nicolway Centre, Bryanston to upgrade my contract.<br> I was specifically looking for the new combo deal of a Sony Experia Z3 Compact and SmartBand. However I was first told that they only have stock of the phone and but do not stock the Smartband. When I asked how long it would take to get the Smartband, I was informed that there was no stock in the Vodacom warehouse and there is no ETA for delivery.<br> <br> I fail to see how Vodacom can get away with this, surely if you advertise a special, you should have stock BEFORE you advertise. I'm sure this is the requirement as per the CPA as well.<br> According to the CPA, if Vodacom can't fulfil my order (due to their, or their supplier's, negligence), then they are meant to provide me with a substitute and no additional cost. When I mentioned the CPA, the sales person gave me a blank look, like she'd never heard of it before.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2015, 10:13
Official
Hello franckwithak,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Kind Regards
WM