new deal and number not ported

<p>i took out a new conttract online and my number was meant to be ported over to vodacom . </p> <p>but that was not done !! i called the call centre and i now have to return my phone ,, cancel my contract and then reapply for a new contract, which is not gauranteed that i will get this contract again . how is this all my problem if they had made mistake </p> <p> further more, an extra amount for connection fee was debited from my account , which i was not told about . </p> <p>i was told that only the contrct fee will be debited. </p> <p> </p> <p>i need this to be sorted out immediately ! </p>