New Data Contract Nightmare

<p>On 13 Dec I contacted Vodacom via their website to get a new Data Contract, 10Gb + 10Gb night owl with R216 WiFi Router for R329p.m. After chatting to an agent on their chat application the consultant phoned me and we started the process. I never received an email containing the chat conversation. After a while and getting another call back from the consultant my application was approved and delivery details were taking etc. I was told it would take between 3 - 5 working days for delivery.<br />Yesterday 21 Dec I decided to phone Vodacom to inquire about delivery of my device. After speaking to 2 different consultants and after being on hold for 5 mins I was informed there was a "System Error" on Vodacom's side and thus the transaction was "stuck" somewhere. They received an email from I don't know where about this the previous day, but nobody informed myself about this. Then I was told the entire process has to be redone to try and get me the contract. I had to phone to cancel the previous order, wait up to 7 days for it to be cancelled and then re-apply. <br />Why should I the customer cancel the previous "failed" order and then made to wait 7 days, and then re-apply? Surely Vodacom should have picked up this issue with their system, initiated the cancellation and informed me what is happening. In the mean time I was sitting and waiting like a fool for delivery of something that was never coming. </p> <p>I had a previous data contract I terminated after having failed to get upgraded after numerous attempts. Thinking wait a month and try a new contract to see if it can be resolved. To say the least, the experience was just as bad. Unfortunately for me and fortunatley for Vodacom none of the other cellular providers has the same contract at this price and I wouldnt have bothered with Vodacom anymore!!!</p>