TB
Thandeka B

1 reviews | Active since Jan 2013

19 Feb 2016, 10:58

New customer ****up

I am shocked and disappointed in the lack of accountability at Vodacom. I switched to Vodacom this week with the request that they port my number, a number I have had for 17 years. <br> <br> Wednesday I received an sms that the port was successful. <br> <br> Thursday I received the phone and new sim card. <br> <br> Friday I get an sms stating that I have a new number!<br> <br> I have spent the last hour on the phone with Vodacom, first customer care with Sipho who put me through to Accounts who put me through to legal who THEN put me back to customer care that THEN needed me to register my voice print THEN put me through to a consultant who THEN put me through to Jason who further gave me a completely different number to call and THEN I was told that they cannot assist me and fix this problem.<br> <br> I have just moved to a company that does not give a damn about customer service!! <br> <br> What a huge disappointment.

0
Replies (1)
Vodacom
Vodacom's reply19 Feb 2016, 11:42
Official
Hello Miss TB,

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team