New contracts online

So I saw this online deal for an xbox and wireless router for R299 a month. I wanted to take out a new contract as I already have numerous lines with vodacom. When I ca for an update this morning I was advised that an agent is busy with it. When I kn the afternoon I'm advised that it's been declined. Last night after placing the order online I get an email asking for my payslip and ID which I sent through. I was also advised that a contract was declined within the last 60 days. This is not true.as I took out a laptop deal last month. I have been a loyal vodacom customer fo over 10 years. Very disappointed in the service. Expected a call or an email to advise it was declined. But I do not agree with the decline reason. Also when applying online why doesn't it just tell you then that it's been declined .