New Contracts

I want 3 more lines on my existing contract. <br> I app**** for an additional contract online and was approved and finalised in 15 minutes. <br> When attempting the same process I received a technical error please try again. Which I did a few times.<br> Upon calling the call centre I was told I can only do 1 every 3 months. Would be nice if this was on the website. <br> I phoned the sales call centre and halfway through the system went down and was advised to go to a store.<br> I completed the required forms in store. The next day I was told to provide 3 months bank statements.<br> I provided these and the next day upon querying this I was told that the bank account details on the system is different from the application form.<br> The details on the system is for an account I closed down 18 months ago and have been paying by EFT since then.<br> I completed another form to change my debit order (which hasn't been active for 18 months) to the new account before they can proceed wit the application. This is now 8 days later.<br> I phoned the call centre to complain and was told the branches are in a different department and I cannot complain to them.<br> The system has been down almost everytime I asked for feedback.