rR
ravani R

1 reviews | Active since Jun 2016

21 Jun 2016, 10:21

new contracts

<p>I have recently taken out a contract with Vodacom for data. In using it within this month I’ve realised that I’m running out of data and wished to amend to other data options in order to accommodate the increased data usage.</p> <p>Brenton Mathews, Supervisor, refused to assist. Stating company policy is a 3 month waiting period, I should refer to my contract etc. Refused to allow me to speak to anyone else. Refused to explain the reason for not wanting to assist me other than company policy.</p> <p>I’m not trying to cheat Vodacom, I’m merely trying to change to a more suitable package which is to Vodacom’s own benefit as I'm a high data usage client.</p> <p>Hopefully i'm permited to speak to someone else at Vodacom via this medium.</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Jun 2016, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2016, 07:05
Official

Dear Miss Reddi,

It was a pleasure talking to you. Your matter has been resolved and I hope I have improved your Vodacom experience.

Regards,

Cassandra