New Contract/Breach of POPI???

Item: Vodacom
Rating: 1
Author: Shane Y

Hello Vodacom and Shameel Joosub,

Can you please explain how my personal data was used to open up a new contract and add it to my Vodacom contract? Who in your business has the approval to do this? Who has this access to do such a thing? I feel the POPI act plays a role and you breaking it by allowing it to happen internally within your business. Why does it take 7-14 days? This is ***** from within your business doing it? My faith level for your business is dropping since my data is either leaked or has been ******.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Nov 2021, 07:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Nov 2021, 07:14

Official

Shane Y's updateReviewer Update

11 Dec 2021, 00:52

Hello,

I call lies, I am still getting billed for services that I did not sign up for. Get some one to fix this mess asap. I am going to bank to block the debit order going off till you fix this mess on my account.

There should only be two numbers and two contracts on my account and yet I am getting more and more and charges for something I did not sign up for.

Fix this mess and I want a call from a human asap.

Shane Y's update11 Dec 2021, 00:52

Reviewer Update