KM
Kelebogile M

1 reviews | Active since Mar 2016

15 Mar 2016, 11:02

New contract with recycled number

I got a contract phone with Vodacom about 3 weeks ago and I was given a recycled number which is completely unacceptable! <br> <br> The agent who helped me sign the contract did not even inform me that the number I was given has been recycled. I am now forced to deal with random phone calls at 2am from people I do not know and I'm getting really tired of all these \wrong number\" calls<br> ALSO, the previous owner clearly had 100 retail store accounts opened with this number because I keep getting sms's about account balances and outstanding payments that have nothing to do with me!! It's annoying. <br> <br> I have been with MTN and Telkom mobile for YEARS before this and I never had such a problem!! <br> <br> The useless call centre agent didn't even try to resolve this issue. All she could say was that I should \"ignore it\" which I think is absolute bulllsh*t<br> <br> I\"M CANCELLING MY CONTRACT. VODACOM IS HONESTLY PATHETIC"

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2016, 11:27
Official
Hello Benz2016,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Mrs K
Consumer Website Team