1 reviews | Active since Mar 2009
New Contract with free BIS was a ****
In June 2014 I was offered a reduced subscription for R94 per month, starting 1st July 2014. I could no longer afford the contract I was on. Ever since this new contract commenced, my phone is de-activated on the last day of the month. I then have NO BIS service until such time as I go to a Vodacom branch to request re-activation. I have tolerated this for 7 months and every month your staff member assures me they have fixed the problem. On Monday I saw Happy at Nicolway who has reported the incident to remedy support. The previous month I was told to increase my monthly subscription to remedy the problem, so now I'm paying R220.09 which is not what I agreed to at the start of this new contract. I have taken the matter up with Consumer Protection. I cannot carry on like this.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
