New Contract - Vodacom made mistake and tried to fix it and spoke to several departments

<p>I app**** for new Contract</p> <p>Click on web page keep my number (Port from prepaid to Contract)</p> <p>Vodacom consultant phoned me and I stated, I want my primary number and only number to be ported.</p> <p>Received the device on 4th of April 2017 without a new sim card</p> <p>On 5th April 2017 I did a sim swap as new device uses a Nano sim.</p> <p>As I requested porting from prepaid, I waited several days for airtime to be reflected</p> <p>Kept checking the Android application and using the USSD command.</p> <p>Airtime wasn't reflecting</p> <p>On android application my primary number and only number was reflecting.</p> <p>Several days past and airtime wasn't reflecting</p> <p>Logged into your webpage the 11 April and found a 081 number which I never seen before.</p> <p> </p> <p>The 081 number I was told by Vodacom was previously prepaid number which was ported however I never seen it before</p> <p>This number has the airtime and data allocated to it.</p> <p> </p> <p>I contacted Vodacom ASAP and I have spoken nearly to all departments in Vodacom.</p> <p>Some departments claiming it’s not their issue, and transferring me to another department, this department later claims again it’s not their issue and transfers me to another departments, which transferred me back to original department</p> <p> </p> <p>I visit customer care centre which claimed they can’t help as application was done online.</p> <p> </p> <p>Vodacom has launched request for Recording however failed to obtain such recording as it yet.</p> <p> </p> <p>I have been following up with Vodacom regularly; some consultants even told me that my previous request were closed.</p> <p>However the issue hasn't been resolved.</p> <p> </p> <p>I have grown sick and tired that this issue has not been resolved for weeks, I feel I gave Vodacom ample time to resolve this issue. If this issue isn’t resolved at the end of tomorrow 2017/05/08 I will stop being Vodacom client.</p> <p> </p> <p>I am also sure the consumer protection act will protect me.<br />Vodacom failed to provide any service or assitance in this regards</p> <p> </p>