JB
Jo B
1 reviews | Active since Feb 2018
25 Jul 2023, 22:10
***** new contract - useless Vodacom
In June 2023 I discovered a contract were *****elently opened on my name as 2 debit orders went off my bank account. I reported this to the Vodacom ***** department and were told they will investigate. They took my details and up until today I did not receive any feedback. Another debit order went off and this contract is still running.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Jul 2023, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jul 2023, 11:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, to log a ***** dispute please forward the below doc's to ***
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2023, 11:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, to log a ***** dispute please forward the below doc's to ***
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
Best regards,
JB
Jo B's updateReviewer Update
06 Sept 2023, 20:51Good day
Vodacom still haven't resolved this issue after nearly 2 months. I sent through all the documents as requested and received a reference number EC-1M6R-2NZIUA but nobody has provided any feedback. Debit orders are still going off my account.
Vodacom still haven't resolved this issue after nearly 2 months. I sent through all the documents as requested and received a reference number EC-1M6R-2NZIUA but nobody has provided any feedback. Debit orders are still going off my account.
JB
Jo B's update06 Sept 2023, 20:51
Reviewer Update
Good day
Vodacom still haven't resolved this issue after nearly 2 months. I sent through all the documents as requested and received a reference number EC-1M6R-2NZIUA but nobody has provided any feedback. Debit orders are still going off my account.
Vodacom still haven't resolved this issue after nearly 2 months. I sent through all the documents as requested and received a reference number EC-1M6R-2NZIUA but nobody has provided any feedback. Debit orders are still going off my account.