New contract still not active and broken phone
<p>Yet again Vodacom has outdone themselves with lack of service and incompetency. Having sworn I would never take another contract out with you again, I found myself doing just that on 25 February. Suffice to say just short of a month later, I now have two simcards from you, both not linked to the contract! and a 3 week old new iPhone where the front camera doesn't work and only confused staff at your fourways branch to help me.<br />This really is not fair that as a paying client i have to fight and take time out of my weekends off to come and try rectify a problem caused by your staff!<br />I would appreciate and excpect someone coming back to me acknowledging my complaint and letting me know how we can proceed from here so that I receive the service i deserve and am paying for!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard. As per the store manager Allister the issue has been escalated to IT as the activation has been delayed due to a technical issue. Their office will contact you as soon as feedback has been received.
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused in this regard. As per the store manager Allister the issue has been escalated to IT as the activation has been delayed due to a technical issue. Their office will contact you as soon as feedback has been received.
Regards
RoderiqueLategan
Guys it is now the 4th of April. I have had no feedback. I have to phone you and your manager claims they will phone me back but they don't. I have had to phone you 4 times in the last 2 weeks and there is still no resolution. Please this is utterly ridiculous! This has been going on almost a month!
In the end all I wanted was to get the airtime that i should from the contract and pay you guys the monthyl contract fee. Is this so difficult? Is this too much to ask? Clealry yes
Please can i just give you back the phone (which broke two weeks after receving it ) you can cancel my contract seeming as it isn't even active and I will rather move to Cell C or MTN.
Guys it is now the 4th of April. I have had no feedback. I have to phone you and your manager claims they will phone me back but they don't. I have had to phone you 4 times in the last 2 weeks and there is still no resolution. Please this is utterly ridiculous! This has been going on almost a month!
In the end all I wanted was to get the airtime that i should from the contract and pay you guys the monthyl contract fee. Is this so difficult? Is this too much to ask? Clealry yes
Please can i just give you back the phone (which broke two weeks after receving it ) you can cancel my contract seeming as it isn't even active and I will rather move to Cell C or MTN.