NEW CONTRACT STILL NOT ACTIVATED AFTER TWO WEEKS

Two weeks ago, I went to Vodacom at The Grove mall to purchase a new cellphone which was purchased on a top up contract. I was told since the contract was started middle of the month i would not get the full top up balance but would rather be pro - rata billing and that my account would be credited with that amount within the next 48 hrs. My account has not been credited with any top up airtime from the 48 hours after the activation of the contract till today. Today is a new month (01/03/2016) and still my top - up airtime from both last month and this month has never been credited. This is frustrating and I am not happy with the service at all.