1 reviews | Active since Dec 2017
New Contract - Still no call
I don't understand - Vodacom has always been one of the companies I bragged with and got excellent service from...
I ordered a Wi-fi ****le and Laptop deal on the 13th of March and when I didn't hear anything from them, called the Call Centre yesterday morning. The deal was CANCELLED (without any notification - and mind you it feels like I would have still been waiting if I didn't follow up)!!!
Cindy was amazing and explained all T's & C's - we redid the order. And I phoned again at 14:00 or so yesterday to make sure this time the order was placed and approved. I was told to call again tomorrow after lunch time if I haven't heard anything. I haven't and I will not call again.
I don't agree with how things are done and the degree of service delivery, as yes, I want the product but why do I need to beg to be assisted, or that's how I'm being made to feel. I also never thought I'd be "that person" I made fun of, that writes reviews to get the proper service delivery. Sorry, but so be it.
In future I will be going into a shop...
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)