New Contract, Still no airtime

To my delight, I took out a new contract with Vodacom because you claim to be the best network, but I am currently regretting moving to you.<br> My new contract, talk 200 was opened on Thursday, until today, I am still awaiting my phone to be loaded with my airtime.<br> I went to your store on Saturday where they informed me that Kate will sort this out for me, I should give it 24hours.<br> Yesterday, still, no airtime, so I went back to the store and spoke to Kate myself, who informed me she will send an email to get this sorted.<br> This is now 24hours later, still no airtime. I just spoke to Kate, she can't assist me as her laptop is not working.<br> I would like to know: Who will reimburse me for my travel expenses up and down to your store for your lack of service and also, what will you do to make me a happy new client, extra airtime, free data? No payment for a month as I received an sms stating you will deduct money from my bank account yet I had to put money on my phone to actually use it. Would you be happy if this happening to yourself?<br> I will be awaiting your phone call as this is yet again, no service.<br> Very unhappy client.