cL
cyfra L

1 reviews | Active since Aug 2016

16 Aug 2016, 14:33

New Contract (reference number ***5)

<p>my issue is , i applyed for a new contract , I am using a passport with a valid permit. when i did the application , i got an email saying its pending, after 2 days i decided to call the helpdesk , only to be told ooh you need to submit supporting documents ,So i did so still nothing nobody called me , no emails nothing so i call back after 2 days, to be told ooh you need to email us the document , i stated that i have done so 2 days ago i send it twice . after they check they say oke they will be uploaded , i call later in the day and an agent tells me yes they are uploaded the application is now being processed ., i call back again after a da to be told .... yep you guest it please submit documents , witch have been done i called today again and . let just say i am not even a vodacom customer yet and i all ready . am regretign my decition. who can help . it fals advertise ment to say stat next day delivery on your website , but when it comes to service delivery you don,t deliver what you stated .</p> <p> </p> <p> </p> <p>**** Delvery ,</p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 05:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,